DR. MELANIE FLOWERS

Dr Melanie Flowers is a researcher, instructor and course developer. She has worked in diverse industries, experiencing first-hand the critical elements in managing people and challenges. Tap into her knowledgebase and be inspired to take a problem-solving approach to all areas of your life.

She has a PhD in Business and Management from the University of Gloucestershire, UK. She holds a Magister Artium (M.A.) in Political Science with focus on International Relations and New English Literature from Eberharld Karls Universität, Tübingen, Germany.

Based on her research on the dynamics of the Liberian civil wars and peace implementation process, Dr Melanie Flowers has given invited lectures on Liberia – its past and current history. In acknowledging that conflict is omnipresent at all levels (international, national, interpersonal, intrapersonal), Melanie investigated organizational conflict and its diverse effects on interpersonal relations at the workplace as well as on organizational culture and performance in her PhD research. She has presented  introductory lectures on organisational conflict management to entrepreneurs and aspiring entrepreneurs and developed a course based on her research findings and derived organisational conflict management framework model.

ORGANISATIONAL CONFLICTS

Conflicts affect not only the performance but also the interpersonal relations within organisations. Different conflict management approaches may be applied at different conflict stages and have more or less success in deescalating conflicts.

ORGANISATIONAL BEHAVIOUR

The behaviour of individuals and groups within an organisation, external stakeholders and context factors affect organisational performance and operations. Organisations, in turn, seek to optimise productivity and conduct of employees.

NEGOTIATION AND MEDIATION

Negotiation and mediation occur at organisational, national and international levels. Third parties may assist in initiating talks and providing a formal or informal space for finding a mutually acceptable solution to an ongoing conflict.

STEP 1: CONSULTATION

Dr. Melanie Flowers' customised solution, research and or training package begins with first consulting with you or your organisation in order to identify your core goals for the tailored training, for example.

STEP 2: DESIGN, CUSTOMISATION AND APPROVAL

Following the initial consulting exercise, Dr. Melanie Flowers will prepare a preliminary training syllabus or personalised solution-based actionable solution for your or top management review. This approach is aimed at maximising the value you desire from her services.

STEP 3: PERSONALISED SOLUTIONS

In customising consultancy solution, training programme and or course delivery, Dr. Melanie Flowers will not only develop a grounded understanding of where you were, where you are today, the environment within which you operate, and the future success you seek, but will also harness available resources and existing information to create organisation-focused interactive examples or practical scenarios designed around the nature of conflict management or resolutions, negotiations, etc., that have remained a challenge to address.

STEP 4: EVALUATION AND SUPPORT

Following delivery of the personalised consulting service and or training bundle, Dr. Melanie Flowers will conduct an evaluation in order to help make improvements where necessary to better serve you and others in the future. This exercise will be followed by a number of follow-ups as a means to monitor and assess progress post-delivery. Depending on the nature of the feedback, Dr. Melanie Flowers will offer support via a number of ways including self-guided exdercises, mentoring, etc.